• General Terms & Conditions

  • The organizer is

    Lorna Ritchie
    D-10625 Berlin

    Phone: 0163 265 24 39
    e-mail: contact(@)lornaritchie.com

    IMPORTANT NOTE: The German version of this document will govern our relationship - this translated version is provided for convenience only and will not be interpreted to modify the German version.


    These general terms and conditions apply to the conclusion of contracts for participation in events organised by Lorna Ritchie. Customers are natural persons who are not acting in the exercise of a self-employed or commercial activity, as well as natural or legal persons who become contractual partners of Lorna Ritchie in the exercise of a commercial activity. Any general terms and conditions of the contractual partner will not become part of the contract, even if Lorna Ritchie does not expressly object to them.


    Customers declare their intention to enter into a binding contract by registering via the online form, by sending an e-mail or by signing the registration form. The contract is concluded when the customer's registration has been confirmed by Lorna Ritchie in writing by post or e-mail.


    In any case, participation fees are due upon receipt of the invoice without any deductions. If payment is not made at the latest two weeks before the first date of the event, the participant is automatically in default. Lorna Ritchie is entitled to charge interest on arrears at 5% above the base rate. Instalment payments are possible in individual cases and will be regulated in an instalment payment contract.
    A cancellation is only effective if it is made in writing. In the event of termination of participation up to 6 weeks before the start of the event, a processing fee of 10% of the respective participation fee shall be due. In case of cancellation up to 4 weeks before the start of the event, the processing fee is 50% of the respective participation fee. If the cancellation takes place at a later date, the entire participation fee is due.
    If a participant cannot participate in one or more days of a training course lasting several months for an important reason, he/she has the possibility to make up for this content in a later training course, provided that the content is taught in later training courses. This does not give rise to a right to a refund of amounts paid.


    Customers have the right to cancel their registration within fourteen days without giving reasons. The revocation period is fourteen days from the day of registration. In order to exercise the right of withdrawal, the customer must inform Lorna Ritchie (Lorna Ritchie, Goethestr.72, D-10625 Berlin, E-Mail: kontakt(@)lornaritchie.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of the decision to withdraw the registration. In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.
    If an event starts before the end of the cancellation period, the participant must pay an appropriate amount. This corresponds to the proportion of the service already provided up to the time of receipt of the notice of cancellation compared to the total scope of the service provided for in the contract. For one-day seminars, this is the total amount.


    The amount of the fees results from the application. All prices do not include the statutory value-added tax. The costs for food and necessary overnight stays are to be borne by the participant unless these are expressly included in the seminar fees (e.g. in the case of residential training).


    The events will be held according to the published programme. However, Lorna Ritchie reserves the right to change lecturers, reschedule dates or change individual points in the programme in the course of training courses lasting several months.


    If an event has to be cancelled for reasons for which Lorna Ritchie is responsible, paid fees will be refunded. Further claims are excluded. Lorna Ritchie is only liable for material and property damage for which Lorna Ritchie is responsible in case of intent or gross negligence.


    The training documents (including flipchart designs) handed out to the participant are protected by copyright. They are for personal use only. The reproduction, distribution or other use of the training documents is only permitted with the express written consent of Lorna Ritchie.


    Unless another venue is expressly stated, the place of performance is the registered office of Lorna Ritchie in Berlin. Place of jurisdiction is Berlin.


    Our data protection guidelines are a binding part of the general terms and conditions. We collect and process personal data according to the  EU dat protection guidelines (Datenschutzgrundverordnung).


    3. Written Form Requirement, Place of Jurisdiction, Severability Clause
    The teaching agreement must be in writing. Amendments, changes or any other agreements made verbally also require written confirmation before becoming effective. Exclusive jurisdiction is in Berlin, Germany. Shall one of these general terms and conditions be or become invalid or should there be a gap in the general terms and conditions which has to be filled, this shall not affect the effectiveness of any other provision. In such a case the parties undertake to commence negotiations with the aim of replacing any invalid provision with a provision that comes as close as possible to achieve what the parties from the commercial point of view intended to achieve by means of the original provision.

    As from 25. Mai 2018